Online orders are generally processed within 48 hours of receipt, although not on weekends or holidays.
Should the ordered item not be available at the moment, or in case of any delay of delivery, we will inform you via e-mail.
All prices at myconceptstore.com are stated in ISK but you can also choose to pay in USD or EUR. They do not include shipping costs and VAT.
Myconceptstore.com products are delivered from Iceland Post. For this option, we charge a flat rate (€22, - to Europe and America; €29, - to other areas) for any order size. Other rates may apply for other countries. Please notice that we do not ship some of our products World wide. Also, if you want fast delivery, please contact us we can also ship your products with UPS or DHL. The shipping costs are added to the original price of the product(s) at the end of the ordering process. We ship all our jewelry FREE if you buy for more than 100 EUR. Once the package has been shipped off, the shipping costs are not refundable.
VAT, customs and administration fees are paid by the customer upon receiving the goods. They differ from country to country and are therefore not included in our prices. We have no control over these charges and can't predict what they may be.
Purchased items can be returned within 14 days of arrival, for an exchange or for a full refund of the original payment of the item (transport cost not included). The goods must be returned in the same condition and quantity as when received, and in the original packing.
On returning an item, the shipment is paid by the customer. Please enclose your receipt with your name and address. Myconceptstore.com will not compensate for returned packages lost in the return shipping. Shipping costs can not be refunded, once the package has left Myconceptstore.com, except in cases of a flawed product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Myconceptstore.com receive the returned products.
Address for returns/exchanges:
Myconceptstore | Hjallabrekka 1 | 200 Kopavogur | Iceland | Tel: +354 519-6699
When you purchase a product at Myconceptstore.com, we ask only for the information necessary to process your order properly. These include contact information such as name, address, telephone number and e-mail address - and any account or credit card information necessary for completing your payment.
Myconceptstore will only pass information on to the shipping/delivery company to enable it to deliver the goods to its destination. No sensitive information will be passed on.
Myconceptstore operates in accordance with Icelandic law and regulations and is therefore subject to Icelandic jurisdiction in the event that disputes may arise.
Myconceptstore.com | Hjallabrekka 1 | 200 Kopavogur | Tel.: +354 519-6699 | firstname.lastname@example.org